📦 2–5 Day Shipping for Aussie Orders | 🇦🇺 Aussie Owned
🚚 Free Shipping over $150 AUD / ~$99 USD ✈️
🇺🇸 U.S. orders: no extra tax at checkout. We got you covered!

Shipping & Returns

 Terms and Conditions

Returns

We only accept returns for products in original, unused condition. This means the item must not be:

  • Used

  • Applied

  • Opened

  • Tampered with in any way

 Customers are responsible for return shipping and must use a trackable, insured service. Please include your tracking number in your return confirmation email.

Incompletegl does not provide return shipping labels. If a return is required, all associated costs must be covered by the customer.

Refunds will be processed within 10 business days of receiving the returned item.

  • Refunds cover product price only

  • Shipping costs are non-refundable

  • You'll receive an email confirmation once your refund is processed

 Faulty Items

If your item arrives damaged or faulty, contact support@incompletegl.com.au within 5 days of delivery. Include:

  • Your order number

  • Clear photos of the faulty item

  • A brief description of the issue

We’ll assess the issue and provide return instructions.
 Items that appear used, opened, or tampered with will not be replaced.

 Incorrect Shipping Address

Shipping info is the sole responsibility of the customer. Please double-check your address before placing your order.

Once an order is fulfilled and shipped, we:

  •  Cannot change the address

  •  Cannot resend or refund if the package is lost due to an incorrect address

 Lost or Delayed Parcels

We do not refund orders lost by third-party couriers.
If your parcel is missing or significantly delayed, our team will conduct a full investigation.

 Orders still in transit are not eligible for a refund.

 Faulty Decals

To request a refund or replacement for a faulty decal, please provide:

  • Photos of the application process

  • Photos clearly showing the defect

 Email us at support@incompletegl.com.au with your order number and evidence.
 We cannot process your request without photos, as decal issues may result from improper application.

 Pre-Orders

Products marked as Pre-Order are non-refundable.
They are made-to-order in limited quantities, and all sales are final.

 Shipping Times (Subject to Delays)

  • Australia: 2–4 business days

  • New Zealand: 5–7 business days

  • International: 2+ weeks

 Track Your Order

Want to check your parcel's progress? Use the link below to track your order via Australia Post:
👉 TRACK YOUR ORDER

🛠 Policy Updates

Incompletegl reserves the right to update or amend these terms at any time.
Changes are effective immediately upon publication.
It is the customer’s responsibility to review this page regularly to stay informed.