Shipping & Returns
Shipping
In-stock orders are packed and dispatched within 1–2 business days. Pre-orders ship on the date shown on the product page. If your order has both, the in-stock items ship first and the pre-order item follows when it arrives.
Free shipping on orders over $170 AUD (about $115 USD), in Australia and internationally.
| Destination | Option | Delivery time | Cost |
|---|---|---|---|
| Australia | Standard | 5–7 business days | From $9.95 |
| Australia | Express | 2–4 business days | From $15.95 |
| Australia | Free Standard | 5–7 business days | Orders over $170 AUD |
| New Zealand | Standard | 5–7 business days | Calculated at checkout |
| Rest of world | Standard | 7–10 business days | From $11 AUD (about $7 USD) |
| Rest of world | Free Standard | 7–10 business days | Orders over $170 AUD (about $115 USD) |
| Rest of world | Express, tracked & insured | Varies | $39.95 AUD (about $26 USD) |
Prices at checkout are shown in your local currency. US dollar amounts above are approximate and change with the exchange rate.
International orders may be charged import duties or taxes by your country. These are paid by the customer.
Tracking: you'll get a tracking link by email once your order ships, or track it on Australia Post.
Wrong address: please check your address before ordering. If a parcel is returned because the address was wrong or incomplete, we'll re-send it once you cover the new postage.
Lost or delayed parcels: if your parcel hasn't arrived within 5 business days of its expected delivery date, email us. We'll lodge a claim with Australia Post, and once it's lodged we'll send you a replacement or a full refund.
Change-of-mind returns
You can return items within 30 days of delivery if they are unused, unopened and in their original packaging.
- Email support@incompletegl.com.au with your order number before sending anything back
- You pay return postage, and we recommend a tracked service
- We refund the product price within 10 business days of receiving the return; original shipping isn't refundable
We can't accept change-of-mind returns on applied decals, pre-orders, sale items or gift cards.
Faulty, damaged or wrong items
If something arrives faulty, damaged or isn't what you ordered, email support@incompletegl.com.au as soon as you notice, with your order number and clear photos. We'll repair, replace or refund it, and we'll cover the cost of sending it back.
Decals: please include photos of the decal and how it was applied, so we can tell a print fault from an application issue.
Pre-orders
Pre-orders are made in limited runs, so we can't cancel them for change of mind once orders close. If we can't deliver your pre-order, you'll get a full refund.
Your rights
Our products come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.