Refund policy

Change-of-mind returns

You can return items within 30 days of delivery if they are unused, unopened and in their original packaging.

• Email support@incompletegl.com.au with your order number before sending anything back
• You pay return postage, and we recommend a tracked service
• We refund the product price within 10 business days of receiving the return; original shipping isn't refundable

We can't accept change-of-mind returns on applied decals, pre-orders, sale items or gift cards.

Faulty, damaged or wrong items

If something arrives faulty, damaged or isn't what you ordered, email support@incompletegl.com.au as soon as you notice, with your order number and clear photos. We'll repair, replace or refund it, and we'll cover the cost of sending it back.

Decals: please include photos of the decal and how it was applied, so we can tell a print fault from an application issue.

Lost parcels

If your parcel hasn't arrived within 5 business days of its expected delivery date, email us. We'll lodge a claim with Australia Post, and once it's lodged we'll send you a replacement or a full refund.

Pre-orders

Pre-orders are made in limited runs, so we can't cancel them for change of mind once orders close. If we can't deliver your pre-order, you'll get a full refund.

Your rights

Our products come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.